Privacy policy
How we use and protect your information
Smoke Free Sefton is delivered by ABL Health Ltd, which is the data controller for the personal information collected through this website and through our services. This notice explains what we collect, why, and what rights you have. It follows the UK Data Protection Act 2018 and the UK General Data Protection Regulation.
What information we collect
When you contact us or sign up for support, we may collect:
- Your name and title
- Your date of birth
- Your address and postcode
- Your telephone number and email address
- Information about your health relevant to the service, such as whether you use tobacco
- Your preferences for how and when we contact you
- Records of correspondence between us
- Your IP address, browser details and how you use this site
If a health professional refers you, we also collect their name, organisation, job title and contact details so we can confirm the referral.
Why we use your information
We use your information to provide the service you have asked for: to contact you about your referral, to arrange and deliver appointments, and to keep a record of the support given. We also use anonymised information to understand how the service is used and to report to the organisations that commission it.
Our lawful basis for processing your personal data is the performance of a task carried out in the public interest (UK GDPR Article 6(1)(e)). For health information, our basis is the provision of health or social care (Article 9(2)(h)).
We only send you marketing information if you have opted in, and you can withdraw that at any time. We never sell your information or share it with third parties for marketing.
Consent
Where we rely on your consent — for example to contact you about your referral — we ask for it clearly, we ask you to opt in rather than opt out, and you can withdraw it at any time by contacting us.
Who we share it with
We share information with the NHS and with the organisations that commission this service where that is necessary for your care or for the service to be accounted for. We may also share information where the law requires it. Our systems and suppliers are chosen to meet data protection requirements, and information is held securely.
How long we keep it
We keep your records for as long as is necessary for your care and to meet our legal and NHS record-keeping obligations, after which they are securely destroyed. Our Record, Retention and Destruction Policy sets out the periods that apply.
The National Data Opt-Out
We comply with the National Data Opt-Out. You can choose whether your confidential patient information is used for research and planning.
Find out more at nhs.uk/your-nhs-data-matters
Your rights
You have the right to:
- Ask for a copy of the information we hold about you
- Ask us to correct information that is wrong
- Ask us to delete information, where we are not required to keep it
- Ask us to restrict how we use it, or object to us using it
- Withdraw consent at any time, where we rely on consent
To exercise any of these rights, contact us at Smokefree.sefton@nhs.net. We will respond within one month.
Cookies and site analytics
This site uses cookies. Essential cookies are needed for the site to work and are always set. Anything else is only set if you agree, and you can change your choice at any time using the cookie preferences link in the footer. Our cookie policy explains this in full.
Data breaches
If a breach affects personal information, we report it to the people affected and to the Information Commissioner within 72 hours of becoming aware of it, where the law requires.
Complaints
If you are unhappy with how we have handled your information, please contact us at Smokefree.sefton@nhs.net so we can put it right. You also have the right to complain to the Information Commissioner's Office.
Contact us
For any question about this notice or about your information, email Smokefree.sefton@nhs.net. For a copy of a Data Protection Impact Assessment, email admin@ablhealth.co.uk.
Changes to this notice
If we make a significant change to this notice we will say so clearly on this page.